Introduction
Welcome to Masons.Design. By accessing and using our website, you agree to the following terms and conditions.
Products & Orders
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All items are handcrafted, and slight variations may occur – this is part of their uniqueness.
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Personalised/custom orders cannot be cancelled once production has begun.
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We reserve the right to refuse an order in exceptional circumstances.
Pricing & Payment
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All prices are in GBP (£).
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Payment is taken securely at checkout through our payment providers (Stripe/PayPal).
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We reserve the right to update prices at any time, but orders already placed will not be affected.
Shipping & Delivery
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Processing time is typically 5–7 working days before dispatch.
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Delivery timescales are estimates and may vary due to external factors (e.g., courier delays, holidays).
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Tracking details will be provided once your order is dispatched.
Returns & Refunds
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Returns are accepted within 14 days for non-personalised items.
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Personalised/custom items are non-refundable unless faulty or damaged.
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Customers are responsible for return postage unless the item is faulty.
Liability
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We are not liable for delays outside of our control.
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We are not responsible for customer-provided personalisation details that are incorrect (please double-check spelling before ordering).
Intellectual Property
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All content on this site, including text, images, and designs, is the property of Masons.Design and cannot be copied or reproduced without permission.
Governing Law
These terms are governed by UK law.
